FAQ

Can I cancel or reschedule my booking?

All confirmed bookings are non-refundable. There will be a cancellation fee if you decide to cancel your booking: - 100% cancellation fee will apply if cancelled less than 2 weeks to booking date. - 50% cancellation fee will apply if cancelled more than 2 weeks to booking date. However, we encourage you to reschedule your booking dates. Subject to availability.



Can I request for early check-in or late check-out?

Check-In Time: 2PM Check-Out Time: 9AM We may allow early check-in once the tent is ready. No late check-out available. (Camping permit ends at 9am)



Do I have to clean the tent after my stay?

We will do the overall cleaning of course however, kindly ensure personal cleanliness and place all your rubbish in the dustbin provided before you leave.



Can I book only for half a day?

Price will be the same regardless. Packages are charged by per setup/night. Our check in time is from 2pm onwards. Check out will be at 9am the next day.



Will I have Wi-fi during my stay?

Sorry, we don't provide any wi-fi. Glamping is camping tho! But do bring your own portable chargers along with you.



Is it safe to leave my tents for awhile?

Of course you can, we will issue you a padlock to safely secure your stuff.



What if the amenities provided in my tent are spoiled when I just check-in?

We encourage you to do a quick check just after checking in to ensure everything is in good condition. If you do find any damaged furniture, immediately inform us via whatsapp or call us.



What if I am not a Singaporean?

Nparks rules and regulations only allow Singaporeans, Permanent Residents and Long Term Pass Holders to apply for a camping permit. As such, we do not allow tourists.



Can I request to set up my tent near a BBQ pit?

Yes! Booking of BBQ pit can be made via Nparks website or any AXS machine. Do update us your pit number once done. Kindly take note that we pitch our tents between BBQ pits 25 to 31 only.



Do I have to book the camping permit myself?

Yes, it is compulsary to book a camping permit with NParks before your glamping/picnic booking with us is confirmed. Camping permit is free, you can apply it here. Kindly visit NParks website for more information.



What if I need to use the toilet during my stay?

East Coast Park Area D has multiple toilets along the beach. Do inform us during your booking if you want your tent to be closer to the toilets.



What if I want to book for more than 6 pax?

Kindly contact us via whatsapp at 91790416 for more inquiry.



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